Terms Of Use


Welcome to the website www.vitahp.gr

Our company is active in the trade of hairdressing products and hair care products.

By visiting the website and using its functions, you imply your explicit and unconditional consent and consent to these terms.
Our company reserves the right to unilaterally modify or renew the present terms and conditions of transactions, which are made through its online store, www.vitahp.gr, according to its needs.
Our company guarantees the correct display, completeness and validity of the information offered on this website through images, video and text subject to any technical, typographical or other errors, which can not be predicted or have occurred unintentionally or due to interruptions. website or due to force majeure.

User Registration
During the registration process the user must state the required information requested by the registration form. Professionals have the opportunity, declaring their status in the registration form, to buy our products at wholesale prices. To prove their status it is necessary to send by fax or e-mail, their degree or starting a profession. In order to place the order with wholesale prices, the professional user must log in to the e-shop with the username and password he gave during his registration.  

User behavior
The visitor of our website agrees:
1. It will not upload or post any content that is illegal, abusive, threatening, harmful, obscene or defamatory, or content that infringes copyright, confidentiality rights, publicity rights and other proprietary rights or any content that includes viruses or malware
2. That it will not attempt to gain illegal access to any part of the Website or the server that hosts it.
3. That he will not provide false information and will not impersonate another person.
4. That it will not send spam or group mail or multiple copies of messages.
5. That he will not attempt to collect information about website visitors.

Shipping Methods / Delivery Policy
1. The products purchased by the customer will be delivered to the address stated by the customer when confirming the order.
2. The delivery of an order is done by the cooperating courier company Elta Courier.
3. Delivery time is set depending on the region from 1 'to 3 working days. Delivery may be delayed: 
  a) During periods of high commercial traffic
  b) Due to adverse weather conditions
  c) In case of force majeure
  d) If the delivery area is extremely inaccessible.
  e) For orders outside Greece
In case of heavy weight the order may be sent by a transport company.

Payment methods
You could pay for an order by:
  • cash on delivery
  • Bank account deposit
  • credit card
  • PayPal
  • cash in our store.

Currency Trading
All transactions are made in euros (€)

Order Cancellation / Transaction Policy
In case the customer wishes to cancel his order he should contact the company as soon as possible by e-mail, fax or telephone. If the order has been delivered by our company to the courier company to be shipped, its cancellation will not be accepted.

Return Policy
In case the customer wishes to return his order or part of it, then you charge all of the return shipping.
In case of receipt of a different product from those of the order, our company undertakes to correct the error by assuming the shipping costs.

Electronic Transaction Security
For the security of electronic transactions, the processing of your card details is done exclusively through the payment system of an external provider (Paypal or bank). All card payments are processed through Alpha Bank's "Alpha e-commerce" electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

Intellectual Property Rights - Trademarks & Brands
Every trademark or distinctive title that concerns the products of the Vita Hair Professional series is a property of the company. The company strictly forbids any entity (natural person, company, etc.) to use the above data without its permission.